Key CPG Trends & Implications
Consumer Packaged Goods
A number of factors are shaping CPG organizations worldwide. A few key trends worth mentioning are - mobile technology adoption, increased demand for brand engagement, real-time consumer advocacy, strong competition from private labels, striving for retail excellence, collaboration with customers, insourcing core and outsourcing non-core ...
Sales Baseline – The million dollar question in Trade Promotion Management
Consumer Packaged Goods
Over the past few years, I’ve been attending workshops with business teams on aligning business processes with Trade Promotion Management Optimization (TPM & TPO) systems. These sessions would typically lead to broad level agreements on processes across different functional areas touching finance, sales, marketing and ...
BI Trends 2013: BI Gartner event recap
Data & Analytic Solutions
A summary of the three-day Gartner BI summit on the key themes that emerged would be - Big Data High performance/ In Memory Analytics MDM So clearly, lightening did not strike at the Gartner BI summit 2013.These subjects have been the buzz for some time and would have been ...
Cognitive Dissonance and MDM Consulting
Data & Analytic Solutions
In the realm of marketing, consumer buying behavior is usually sliced and diced across the dimension that they call Cognitive Dissonance! It speaks about how a consumer tries to "justify" the purchases made due to the indecision factor that sets in after the purchase is ...
Watch out for ‘consumerism’ in your enterprise applications
Digital Business
I can clearly see ‘consumerism’ not limiting itself to free market economies but creeping into well-guarded enterprises as well. In many large enterprises, CIOs have made successful attempts to implement full-scale ERP systems to automate a number of business processes. But they have miserably failed ...
Networked Devices: Peculiarity of the Smart TV
Digital Business
There is enough said and written about the information continuum. As an introduction to this post, I will say it again that digital services are spreading from desktop computers to mobiles, to tablets, to Smart TVs, and to any other utopian devices that exist. There are ...
Building a Self Service Portal
Infrastructure Management
Self Service Portal or SSP is one of the key components in any Cloud based solution. The use case for a SSP is to enable the end-user to request a product or a service and have it delivered. A request at SSP could involve a ...
What does a Service Provider need?
Infrastructure Management
The best place to learn about the requirements to be fulfilled by a product is to be on the street and meet your customers or prospects. This has been my primary pursuit in the last few quarters; and these journeys and interactions have provided a ...
What’s in it for me? (WIIFM)
Knowledge Management (KM)
How do we increase participation in communities? A good number of people join us from college campuses and a bigger number are lateral hires. This is a challenge, but also a great opportunity for us. I like to picture ourselves running up an escalator that ...
When you are an expert on something, where do you learn from?
Knowledge Management (KM)
What do we do to learn? what is there to learn? - Conversations and questions. In this era of hyperspecialization, each one of us is an expert in something. Good use of the knowledge we have is dependent on adjacent knowledge and knowledge of things ...
You ain’t learn’t nothin yet – Part 2
Leadership
Thank you for the excellent comments in response to my earlier blog “You Ain’t Learn’t Nothin yet”. My own views on this topic were hidden in the original blog. Some of the statements which point to my views are: The title itself, “You Ain't Learn’t Nothin ...
You ain’t learnt nothin yet
Leadership
"I am bored", says a 30 year high performer in the software industry. Sounds familiar? This person has just completed the transition of a portfolio of 30 applications from the customer's environment, which was distributed across the globe, to offshore. She was the first person to ...
Micro-marketing – the three Key Principles
Marketing & Strategy
Micro-marketing, which is about understanding, segmenting and targeting markets at a local level and also at an individual level is an important business analysis and planning tool. It helps to establish stronger relationships with customers and partners, boosts revenue realization and also improves operational efficiencies. ...
Digital Channels can help Marketing Entry Barriers
Marketing & Strategy
In this post, we look at an interesting question: How can emerging digital channels reduce marketing entry barriers? While physical barriers such as access and communication across geographic locations are often the easiest to tackle using digital channels, there are other significant challenges that product ...
Feedback: A Breakfast for Champions
People Policies & Practices
Every soul is potentially divine and all of us are born genius, but some people fail to recognize the genius in them and lead a mediocre life. We live in a competitive world where collective performances drive success, happiness and emotional engagement with organizations. As ...
Agile methods in stage-gated IT environments – Why?
Product Engineering
I spent two weeks last month interacting with my business partners and friends about agile methods. They are curious to learn and introduce agile methods in their project portfolio. This post is to explore the reasons for their curiosity. My friends and business partners whom I ...
Distributed Agile: Signs of effective collaboration
Product Engineering
In the IT industry, we have seen a gradual increase in the availability and advancement of hardware and software tools that promote collaboration among geographically distributed teams. This evolution in toolsets for collaboration among geographically distributed teams has come a long way, but measuring the ...
In Defense of Bureaucracy
Program Management
bu•reau•cra•cy noun \byu̇-ˈrä-krə-sē, (3) a system of administration marked by officialism, red tape, and proliferation. (As per Merriam Webster) Spoiler alert: This post is likely to be controversial! Bureaucracy. The word conjures up immediate images of (perhaps typically government) paper pushers, inefficiency, and a general inability to ...
Emergent and Non-emergent Solutions and Learning
Program Management
In a thoughtful comment on my last post, Anshuman pointed out that the "catalogue of available heuristics increases as one gains more experience", and is an essential component of developing mastery. I am thinking about this as I warily face off my Taekwondo sparring partner, ...
BPM and Social Media Synergies for Agile Enterprises
Service Excellence & Methodologies
Omnipresent social media is changing the way enterprises define, analyze, implement, control and optimize their business-critical assets – ’processes.” Expecting their skilled workforce to possess higher degree of Social Quotient (SQ ) along with Intelligent Quotient (IQ), organizations are actively gearing up for enriching their ...
Insurance and the art of storytelling
Service Excellence & Methodologies
Consider for a moment that an office building under construction in your neighborhood fell apart, resulting in human casualties and destruction to property. Also, assume that the contractors had an insurance policy that covers them for all possible types of losses, in case of such ...
Can we truly ensure Smart Grid security?
Technology Trends
Smart Grid is an interconnected network of smart devices and IT systems where electricity and information flow freely. This makes an electric grid more reliable. But when systems are connected to a wider network, substantial security risks are incurred. There are three main security concerns ...
Smart Grid Applications go on Cloud
Technology Trends
As Smart Grid proliferates across the world, one emerging technology trend is the adoption of technologies like SaaS and Cloud for Smart Grid applications. Many Smart Grid applications are natural candidates for these new business models and many major vendors in this sector have already ...
My interactions with customers - Future of testing
Testing
Many of us spend a lot of time thinking about the future of testing. Recently, my dialogue with one of our customers on this topic engaged me extensively. The discussion focused on many trends including machines performing testing, growth in other parts of the world, ...
My Interactions with customers – Meaningful career path for testing professionals
Testing
Last week was really memorable. I had a long and passionate discussion with one of our product engineering customers about providing a long-term and meaningful career path for testing professionals. Jenifer (shadowed name of the customer), with very clear thoughts, first spoke about how the career ...
Airline Customer Journey
Travel, Hospitality & Leisure
“When the moments of truth go unmanaged, the quality of service regresses to mediocrity.” - Karl Albrecht / Ron Zemke Apart from American Airlines, most of the other airlines here in the US have reported profits for this past quarter. The race is on for airlines ...
For a Complete Online Booking Experience
Travel, Hospitality & Leisure
Vacations and holiday seasons are just around the corner, and families are clamoring for a dream vacation. Most of us have a busy schedule and don’t have time to find the perfect vacation spot. Unfortunately, most travel decisions are made unconsciously. We simply decide without ...
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Featured Post
Agile methods in stage-gated IT environments – Why?
I spent two weeks last month interacting with my business partners and friends about agile methods. They are curious to learn and introduce agile methods in their project portfolio. This post is to explore the ...May 17, 2013 | Total views: 91
Raja Bavani
Chief Architect
Raja Bavani is the Chief Architect of Mindtree’s Product Engineering Services (PES) ... -
Featured Post
In Defense of Bureaucracy
bu•reau•cra•cy noun \byu̇-ˈrä-krə-sē, (3) a system of administration marked by officialism, red tape, and proliferation. (As per Merriam Webster) Spoiler alert: This post is likely to be controversial! Bureaucracy. The word conjures up immediate images of (perhaps ...May 14, 2013 | Total views: 137
Avinash Rao
Program Director
Avinash Rao is a Program Director at Mindtree Ltd., and currently manages ... -
Featured Post
Building a Self Service Portal
Self Service Portal or SSP is one of the key components in any Cloud based solution. The use case for a SSP is to enable the end-user to request a product or a service and ...May 10, 2013 | Total views: 123
Giridhar LV
Head - VMUnify
Giridhar has been in the IT industry for more than 17 years. ... -
Featured Post
Networked Devices: Peculiarity of the Smart TV
There is enough said and written about the information continuum. As an introduction to this post, I will say it again that digital services are spreading from desktop computers to mobiles, to tablets, to Smart ...May 7, 2013 | Total views: 301
Vallabh Munshi
User Experience Designer
A UX designer at Mindtree, Vallabh specializes in experience design for enterprise ... -
Featured Post
Emergent and Non-emergent Solutions and Learning
In a thoughtful comment on my last post, Anshuman pointed out that the "catalogue of available heuristics increases as one gains more experience", and is an essential component of developing mastery. I am thinking about ...Apr 23, 2013 | Total views: 137
Avinash Rao
Program Director
Avinash Rao is a Program Director at Mindtree Ltd., and currently manages ...
Watch out for ‘consumerism’ in your enterprise applications
I can clearly see ‘consumerism’ not limiting itself to free market economies but creeping into well-guarded enterprises as well. In many large enterprises, CIOs have made successful attempts to implement full-scale ERP systems to automate a number of business processes. …
BI Trends 2013: BI Gartner event recap
A summary of the three-day Gartner BI summit on the key themes that emerged would be – Big Data High performance/ In Memory Analytics MDM So clearly, lightening did not strike at the Gartner BI summit 2013.These subjects have been …
Tentative steps to going mobile across organizations
I had a discussion with a multi-billion dollar logistics giant which transports heavy goods across the world, about their tentative Mobile enablement steps. The discussion made me realize that we have had a similar conversation with customers several times. In …
A fresh look at metrics and the marketing funnel
Can You Entrust Your Services Partner With Your Demand Reduction Goals?
Crossing Swords – ARMed Intel
What is the difference between Marketing and Sales?
Is change inevitable? – A Scrum Master's dilemma
A Dip in the Chart - An Agile Story
Creating Sanity Amidst Test Methodology Madness – Webinar Series
Video Transcription: Testing is not only about finding defects. It is equivalent to quality management, which compliments product quality and delivers process efficiencies. The key contributors to Testing are the Test methodologies and processes which are being used in …
Transforming Test Organisation
Testing has undergone major transformation in the last few decades. Transformations in the way we test, when we test, and why we test. In essence, testing has transformed from a reactive function of finding bugs to a proactive function of …
Is change inevitable? – A Scrum Master’s dilemma
What do you think Kiran should do? Is Change Inevitable? What about the impact of change on efforts, cost and quality? How do you deal with such situations? Do you have any suggestions to Kiran, Andy or Anita?
A Dip in the Chart – An Agile Story
This is about a project that started a couple of months ago with a team of eight in India and a team of five in the U.S. Andy is the onsite manager. Kiran went onsite for a month long knowledge …
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